Built for Service Businesses.
End to End.
FirstReply isn't a chatbot. It's an autonomous call-answering service that captures, qualifies, books, and follows up on calls you would have otherwise missed — so you can stay focused on the job.
Answers Every Call. Books Every Job.
The moment your phone would ring out, FirstReply steps in. It answers instantly in a natural, professional voice, runs intelligent intake questions tailored to your business, and books directly into your existing calendar or job management platform — no human intervention required.
- Zero latency — answers before voicemail kicks in
- Natural, professional voice & industry-specific language
- Triage: urgency, scope, access requirements, location
- Native integration with Simpro and ServiceM8
- Instant confirmation SMS sent to client on booking
- Full call transcript delivered to your dashboard
The Ultimate Safety Net.
If a caller hangs up before FirstReply answers — dead zone, no signal, whatever — our instant text-back system fires within seconds. A natural, personalised message re-engages the lead before they've even thought about calling the next business on Google.
- Triggers within seconds of any missed call
- Personalised message carries your business name
- Full two-way SMS conversation handled by AI
- Works 24/7 — weekends, public holidays, after-hours
- Captures leads that would be 100% lost otherwise
- Seamless handoff to booking when client is ready
No More Wasted Call-Outs.
Every service business knows the pain of travelling to a job and finding no one there. FirstReply automatically calls your client 25–30 minutes before arrival to confirm they're available — eliminating wasted trips and protecting your show-up rate.
- Automated call 25–30 min before technician arrival
- Natural, professional AI voice — seamless experience
- Reschedules automatically if the client can't make it
- Protects your dispatch SLA and show-up rate
- Outcome logged back to your job management platform
- Saves fuel, time, and the frustration of wasted call-outs
Full Visibility. Total Control.
You're trusting an AI to represent your business on every call — so you should be able to see exactly what it's doing and adjust it however you like. Your FirstReply dashboard gives you a real-time window into every call, every booking, and every outcome, with full control over how your AI behaves.
- Full call log with recordings & transcripts — review any call
- Live status on every interaction: Booked, Callback, Spam blocked
- Edit your AI's greeting message at any time — no tech needed
- Switch voice style and language from a simple dropdown
- Set custom after-hours rules, overflow logic, and business hours
- Catch anything that doesn't feel right and fix it instantly
Why FirstReply Wins.
| Feature | FirstReply | Human Receptionist | Legacy Service |
|---|---|---|---|
| Monthly Cost | $497 flat rate | $3,500 – $5,000+ | $300 – $800+ |
| Available Hours | 24/7/365 | Business hours only | 24/7 (limited) |
| Response Time | < 1 second | 2 – 4 rings | 2 – 4 rings |
| Pricing Model | Unlimited — flat rate | Fixed salary + super | Per-minute / per-call |
| Spam Call Charges | None — auto blocked | Billed regardless | Billed per minute |
| Missed Call Text-Back | ✓ Instant & automated | ✗ Manual only | ✗ Not included |
| 48-Hr Follow-Up SMS | ✓ Fully automated | ✗ Manual only | ✗ Not available |
| Calendar Integration | ✓ Simpro, ServiceM8 | Manual entry only | ✗ Not available |
| Outbound Dispatch Calls | ✓ Fully automated | Sometimes, if time | ✗ Not available |
| Client Dashboard | ✓ Full access included | ✗ Not applicable | ✗ Not available |
| Call Recordings & Transcripts | ✓ Every call logged | ✗ Rarely available | ✗ Not included |
| Performance Guarantee | ✓ Full refund — 90-day | ✗ None | ✗ None |
30-min discovery call. No sales pressure.
Ready to Stop Missing Calls?
Book a call and we'll have you live within 48 hours.