Built for Service Businesses.
End to End.
FirstReply isn't a chatbot. It's an autonomous call-answering service that captures, qualifies, books, and follows up on calls you would have otherwise missed — so you can stay focused on the job.
You keep your existing number.
We use Conditional Call Forwarding — when your phone doesn't answer, the call goes to our AI. No new number. No changing your signage.
Answers Every Call. Books Every Job.
The moment your phone would ring out, FirstReply steps in. It answers instantly in a natural, professional voice, runs intelligent intake questions tailored to your business, and books directly into your existing calendar or job management platform — no human intervention required.
- Zero latency — answers before voicemail kicks in
- Natural, professional voice & industry-specific language
- Triage: urgency, scope, access requirements, location
- Native integration with Simpro and ServiceM8
- Instant confirmation SMS sent to client on booking
- Full call transcript delivered to your dashboard
The Ultimate Safety Net.
If a caller hangs up before FirstReply answers — dead zone, no signal, whatever — our instant text-back system fires within seconds. A natural, personalised message re-engages the lead before they've even thought about calling the next business on Google.
- Triggers within seconds of any missed call
- Personalised message carries your business name
- Full two-way SMS conversation handled by AI
- Works 24/7 — weekends, public holidays, after-hours
- Captures leads that would be 100% lost otherwise
- Seamless handoff to booking when client is ready
No More Wasted Call-Outs.
Every service business knows the pain of travelling to a job and finding no one there. FirstReply automatically calls your client 25–30 minutes before arrival to confirm they're available — eliminating wasted trips and protecting your show-up rate.
- Automated call 25–30 min before technician arrival
- Natural, professional AI voice — seamless experience
- Reschedules automatically if the client can't make it
- Protects your dispatch SLA and show-up rate
- Outcome logged back to your job management platform
- Saves fuel, time, and the frustration of wasted call-outs
Full Visibility. Total Control.
You're trusting an AI to represent your business on every call — so you should be able to see exactly what it's doing and adjust it however you like. Your FirstReply dashboard gives you a real-time window into every call, every booking, and every outcome, with full control over how your AI behaves.
- Full call log with recordings & transcripts — review any call
- Live status on every interaction: Booked, Callback, Spam blocked
- Edit your AI's greeting message at any time — no tech needed
- Switch voice style and language from a simple dropdown
- Set custom after-hours rules, overflow logic, and business hours
- Catch anything that doesn't feel right and fix it instantly
Why FirstReply Wins.
| Feature | FirstReply | Human Receptionist | Legacy Service |
|---|---|---|---|
| Monthly Cost | $497 flat rate | $3,500 – $5,000+ | $300 – $800+ |
| Available Hours | 24/7/365 | Business hours only | 24/7 (limited) |
| Response Time | < 1 second | 2 – 4 rings | 2 – 4 rings |
| Pricing Model | Unlimited — flat rate | Fixed salary + super | Per-minute / per-call |
| Spam Call Charges | None — auto blocked | Billed regardless | Billed per minute |
| Missed Call Text-Back | ✓ Instant & automated | ✗ Manual only | ✗ Not included |
| 48-Hr Follow-Up SMS | ✓ Fully automated | ✗ Manual only | ✗ Not available |
| Calendar Integration | ✓ Simpro, ServiceM8 | Manual entry only | ✗ Not available |
| Outbound Dispatch Calls | ✓ Fully automated | Sometimes, if time | ✗ Not available |
| Client Dashboard | ✓ Full access included | ✗ Not applicable | ✗ Not available |
| Call Recordings & Transcripts | ✓ Every call logged | ✗ Rarely available | ✗ Not included |
| Performance Guarantee | ✓ Full refund — 90-day | ✗ None | ✗ None |
30-min discovery call. No sales pressure.
Ready to Stop Missing Calls?
Book a call and we'll have you live within 48 hours.